Terms & Conditions

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Terms and Conditions of Use

CloudRX (CRX) — Prescription Writing Software
Effective Date: April 17, 2026
Bluedot Technology Ltd. (BTL) | 42, 43 Purana Paltan, Dhaka – 1000, Bangladesh

Please read these Terms and Conditions (“Terms”) carefully before using the CloudRX platform (“CRX”, “the Software”, “the Platform”) operated by Bluedot Technology Ltd. (“Company”, “we”, “us”, “BTL”, or “our”). By registering for, accessing, or using the Software, you (“User”, “Practitioner”) agree to be legally bound by these Terms. If you do not agree, you must discontinue use immediately.


1. Eligibility & Authorised Users

CloudRX is exclusively designed for use by licensed and registered medical practitioners, physicians, and other duly authorised healthcare professionals. By using the Software you represent and warrant that:

  • You hold a valid, current licence to practise medicine or a relevant healthcare profession in your jurisdiction.
  • You are at least 18 years of age.
  • All information provided during registration is accurate, complete, and up to date.

BTL reserves the right to verify credentials at any time and to suspend or terminate any account where eligibility cannot be confirmed.


2. Description of Service

CloudRX provides a cloud-based digital prescription writing and management platform that enables authorised practitioners to:

  • Create, manage, and issue digital prescriptions.
  • Maintain patient records and consultation histories.
  • Access drug databases and clinical decision-support tools.
  • Generate reports and share prescriptions electronically.

The Software is a clinical productivity tool. It does not replace professional medical judgement. All prescriptions and clinical decisions remain the sole responsibility of the treating practitioner.


3. User Account & Security

You are responsible for maintaining the confidentiality of your login credentials. You must:

  • Keep your username and password strictly confidential.
  • Not share account access with any unauthorised person.
  • Notify us immediately at support@bluedot.ltd if you suspect unauthorised access.

You are fully responsible for all activities conducted under your account. We shall not be liable for any loss or damage arising from unauthorised use of your account where such use results from your failure to safeguard your credentials.


4. Intellectual Property & Use Licence

All content, software, algorithms, databases, interfaces, and materials within CloudRX are the exclusive intellectual property of BTL and are protected under applicable copyright, trademark, and intellectual property laws of Bangladesh and international treaties.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Software solely for your own professional medical practice. You must not:

  • Copy, reproduce, modify, or distribute any part of the Software.
  • Reverse engineer, decompile, or attempt to extract the source code.
  • Resell, sublicense, or commercially exploit the Software or any of its data.
  • Remove or alter any copyright, trademark, or proprietary notices.
  • Use automated scripts, bots, or scraping tools to access the Platform.

5. Patient Data & Privacy

You acknowledge that patient data entered into the Platform is sensitive personal health information. You agree to:

  • Obtain all necessary consents from patients before entering their data.
  • Comply with all applicable data protection and patient privacy laws, including but not limited to the Cyber Security Act (CSA) 2023 (Bangladesh) and any applicable health data regulations.
  • Use patient data solely for legitimate clinical purposes.

Our collection and processing of data is governed by our Privacy Policy, available at https://crxbd.com/privacy-policy, which is incorporated into these Terms by reference.


6. Professional Responsibility & Medical Disclaimer

CloudRX is a prescription-writing aid only. The Software, its drug database, and any clinical-support information are provided for reference purposes and do not constitute medical advice. The Company expressly disclaims all liability for:

  • Any clinical decision made using the Software.
  • Errors or omissions in drug information, dosage guidance, or interaction alerts.
  • Patient harm arising from prescriptions generated through the Platform.

The practitioner alone bears full professional and legal responsibility for every prescription issued, regardless of any information provided by the Software.


7. Acceptable Use

You agree not to use CloudRX to:

  • Issue prescriptions for controlled or restricted substances in violation of applicable law.
  • Engage in fraudulent billing, insurance fraud, or any other unlawful activity.
  • Upload or transmit malicious code, viruses, or harmful data.
  • Harass, impersonate, or harm any person.
  • Violate any applicable local, national, or international law or regulation.

Violation of this clause may result in immediate account suspension and referral to relevant regulatory or law-enforcement authorities.


8. Subscription, Fees & Payment

Access to certain features of CloudRX may require a paid subscription. By subscribing you agree to:

  • Pay all applicable fees as described on the pricing page at the time of subscription.
  • Provide accurate and current billing information.
  • Authorise us (or our payment processor) to charge the applicable fees on the agreed billing cycle.

All fees are stated in Bangladeshi Taka (BDT) unless otherwise specified. We reserve the right to modify pricing with at least 30 days’ advance notice.


8.1 Subscription Refund Policy

A “Subscription” refers to the periodic access fee charged for use of the CloudRX platform (e.g., monthly or annual plan). The following refund terms apply to Subscription fees:

  • Subscription fees paid for an active billing period are eligible for a full or partial refund, calculated on a pro-rata basis with respect to the unused portion of that active period.
  • Refund requests must be submitted in writing to support@bluedot.ltd and will be reviewed within a reasonable time.
  • No refund shall be issued for any billing period that has already expired or for any subscription that has been terminated due to a violation of these Terms.
  • BTL reserves the right to assess a reasonable administrative or processing fee in connection with any approved refund.

8.2 Balance — SMS, Email & AI Credits

A “Balance” refers to pre-purchased credits used to consume transactional or value-added services within CloudRX, including but not limited to SMS notifications, email communications, and AI-assisted clinical tools (“Balance Credits”). The following terms govern Balance Credits:

  • Balance Credits are non-refundable as a matter of ordinary course. Once purchased, credits are applied to your account and may be consumed against the applicable services.
  • The direct conversion of Balance Credits back to monetary value (cash or any equivalent instrument) is strictly prohibited and constitutes a violation of BTL’s Anti-Money Laundering Policy and applicable financial regulations of Bangladesh, including but not limited to the Money Prevention Act (Amendment) 2015 and any guidance issued by Bangladesh Financial Intelligence Unit (BFIU).
  • Any request to refund Balance Credits will be reviewed individually and thoroughly by BTL to assess eligibility. Approval is at BTL’s sole discretion and will only be granted in exceptional, documented circumstances (e.g., platform error resulting in erroneous deduction of credits).
  • Where a Balance refund is approved following investigation, it shall be returned as a credit adjustment to the user’s CloudRX account and shall not be issued as a monetary payment unless expressly required by applicable law.
  • Submitting a fraudulent or misrepresented Balance refund request may result in immediate account suspension and referral to relevant financial and law-enforcement authorities.

9. Service Availability & Modifications

We endeavour to maintain high availability of the Platform but do not guarantee uninterrupted or error-free operation. BTL reserves the right to:

  • Perform scheduled or emergency maintenance that may temporarily affect availability.
  • Modify, update, or discontinue features at any time.
  • Suspend or terminate the Service with reasonable notice, except where immediate action is required for security or legal reasons.

10. Limitation of Liability

To the fullest extent permitted by applicable law, BTL, its directors, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of data, loss of revenue, loss of practice income, or patient harm, arising from or related to:

  • Your use of or inability to use the Software.
  • Any errors, interruptions, or delays in the Platform.
  • Unauthorised access to or alteration of your account or data.

Our total aggregate liability to you for any claim shall not exceed the total fees paid by you to BTL in the three (3) months immediately preceding the event giving rise to the claim.


11. Indemnification

You agree to indemnify, defend, and hold harmless BTL and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Platform; (b) your violation of these Terms; (c) your violation of any third-party right, including any patient rights or regulatory requirements; or (d) any prescription or clinical decision made using the Software.


12. Termination

Either party may terminate the agreement governed by these Terms at any time. We may suspend or terminate your access immediately and without prior notice if we determine, in our sole discretion, that you have violated these Terms, applicable law, or pose a risk to the Platform or other users. Upon termination:

  • Your right to access the Platform ceases immediately.
  • You may request an export of your data within 30 days of termination, after which data may be deleted in accordance with our data-retention policy.
  • Provisions of these Terms that by their nature should survive termination shall remain in effect.

13. Changes to These Terms

We may revise these Terms at any time. When we make material changes, we will notify you via email or an in-platform notification at least 14 days before the changes take effect. Your continued use of the Platform after the effective date of revised Terms constitutes your acceptance of those changes. If you do not agree to the updated Terms, you must stop using the Platform before the effective date.


14. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the People’s Republic of Bangladesh. Any dispute, controversy, or claim arising out of or in connection with these Terms or the use of the Platform shall be subject to the exclusive jurisdiction of the courts located in Dhaka, Bangladesh. Both parties agree to attempt to resolve disputes amicably before initiating formal legal proceedings.


15. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.


16. Entire Agreement

These Terms, together with our Privacy Policy and any applicable subscription agreement, constitute the entire agreement between you and BTL with respect to your use of CloudRX and supersede all prior agreements, representations, or understandings.


17. Contact Us

If you have any questions or concerns regarding these Terms, please contact us at:

Bluedot Technology Ltd.
42, 43 Purana Paltan, Dhaka – 1000, Bangladesh
Email: support@bluedot.ltd
Website: https://crxbd.com